Delivery Information

We want your Phase Eight shopping experience to be as smooth and enjoyable as possible. This section provides all the information you need regarding our delivery options and services.

Delivery Options

We offer a range of delivery options to suit your needs, including standard and express services. The specific options available to you will be displayed at the checkout, allowing you to choose the most convenient delivery method for your order.

Order Processing

Please note that all orders are subject to processing and payment verification. This process typically takes up to 24 hours from the time your order is placed. Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking information, where applicable.

Delivery Timescales

Our delivery timescales commence from the date your order is dispatched, not the date it was placed. While we provide estimated delivery times, please be aware that these are guidelines and not guaranteed. During peak periods, such as promotional events and holidays, there may be slight delays in both processing and delivery.

International Delivery

We are pleased to offer delivery to a wide range of international destinations. Please be aware that any customs duties or import taxes incurred for international orders are the responsibility of the recipient. We advise you to check your local customs regulations before placing an order.

Tracking Your Order

Once your order has been dispatched, you can track its progress using the link provided in your dispatch confirmation email. This will give you the most up-to-date information regarding the location of your parcel.

Failed Deliveries

If a delivery attempt is unsuccessful, our delivery partner will usually leave a card with instructions on how to rearrange delivery or collect your parcel from a local depot. We recommend using the tracking information provided for the most accurate and direct updates on your order’s status.

Receiving Your Order

Please inspect your items upon delivery. We recommend trying on your purchases as soon as you receive them to ensure you are completely satisfied.

For any further questions regarding delivery, please visit our website for more details.