FAQs

Orders & Delivery

How can I check the status of my order?
Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your parcel. You can also check the status of your order by logging into your account on our website.

What are your delivery options?
We offer several delivery options to suit your needs. Standard delivery is typically completed within a few business days. We also offer express delivery options for a faster service. All delivery timescales are estimates and commence from the date of dispatch, not the order date. You will see the specific options and costs at checkout.

Do you deliver internationally?
Yes, we ship to many international destinations. Delivery charges and times will vary depending on the destination. Please proceed to checkout and enter your delivery address to see the available options and costs for your country.

I haven’t received my order confirmation email. What should I do?
If you haven’t received your order confirmation email, please first check your junk or spam folder. If it’s not there, you can check the status of your order by logging into your account on our website. If you are still having issues, please visit justinhampshire.com for assistance.

My order hasn’t arrived yet. What do I do?
Please use the tracking link provided in your dispatch email to check the current status of your delivery. If your estimated delivery date has passed and you have no further updates from the carrier, please visit justinhampshire.com for further support.

Returns & Exchanges

What is your returns policy?
We want you to be completely happy with your purchase. If you are not satisfied, you can return your unworn, tagged items in their original packaging within a specified period from the dispatch date for a full refund or exchange. Sale items may be subject to different terms.

How do I return an item?
Returns are easy. Please visit justinhampshire.com and follow the simple steps to initiate your return. You will need to generate a returns note and use the provided returns label.

How long will my refund take?
Once we receive your returned item at our warehouse, it can take a few business days to process. After processing, your refund will be issued to your original payment method. The time it takes for the refund to appear in your account will depend on your bank or card provider.

Can I exchange an item?
Yes, we offer exchanges for a different size or colour, subject to availability. The easiest way to do this is to return your original item for a refund and place a new order for the desired item.

Product & Care

How should I care for my garment?
Care instructions are located on the fabric care label inside each garment. We recommend following these instructions carefully to maintain the quality and appearance of your item.

What is the fit like?
Our collections are designed to offer a flattering fit. We provide a detailed size guide on each product page with measurements to help you select the best size for you.

My item is faulty. What should I do?
We are sorry to hear this. All our items are carefully checked before dispatch. In the rare event an item is faulty, please contact us immediately by visiting justinhampshire.com with your order number and details of the fault.

Website & Account

How do I create an account?
You can create an account during the checkout process or by selecting the ‘My Account’ option on our website and following the registration steps.

I’ve forgotten my password. How can I reset it?
Click on the ‘My Account’ link and then select ‘Forgotten Your Password?’. Enter your email address, and we will send you a link to reset your password.

How can I unsubscribe from marketing emails?
You can unsubscribe at any time by clicking the ‘unsubscribe’ link at the bottom of any of our marketing emails. Alternatively, you can manage your preferences by logging into your account.

Other Enquiries

Do you have a student discount?
We occasionally run promotional offers, including student discounts. For the latest information on any current promotions, please visit justinhampshire.com.

Can I get a VAT refund?
VAT refunds are typically only available for customers shipping to destinations outside of the region where VAT is charged. For specific queries regarding tax, please visit justinhampshire.com.

How can I get further help?
For any other questions not answered here, our dedicated support team is ready to help. Please submit your enquiry through justinhampshire.com.